A top Aetna executive on Tuesday apologized for the company's failure to meet the terms of its contract for administering the state's privatized Medicaid program.
"As the leader of our business, I take full accountability for where we are," said Randy Hyun, chief executive officer of Aetna Medicaid.
"I want to apologize for not living up to the expectations I've had for our plan," he told a committee that oversees the state's Medicaid program known as KanCare.
"We preach operational excellence and certainly have not demonstrated that to you," Hyun said. "That has happened under my . . .