Evergy has quietly decided to temporarily stop cutting off electric service to residential customers as the number of disconnects for nonpayment escalates.
The company on Thursday revealed that it reinstated its moratorium on residential service disconnects at the end of November.
The company cited the pandemic, the onset of winter and upcoming changes to the company's billing systems.
"Clearly, Evergy is mindful of the fact that we are approaching winter months and we're still in the middle of COVID," said David Nickel, consumer counsel of the Citizens’ Utility Ratepayer Board.
"In our view, it's an issue that . . .