The state Labor Department's ability to answer a flood of calls didn't improve substantially during the pandemic, although it hired hundreds of staffers to beef up its call center, a new audit on Monday showed.
The new audit out on Monday showed that the agency answered about as many calls in April of 2021 as it did in July 2020.
"We ramped up individuals, we ramped up phone lines and we didn't see . . .
SSJ
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